Oct 28, 2020 | General
Northwest Pump, a 61-year old distributor of petroleum and industrial parts, is excited to announce we have gone full digital. NWP recently purchased Petrostuff, a petroleum ecommerce store that sold items such as nozzles, breakaways, swivels, pumps and more. Petrostuff has been around since 2010 and has made great strides in the ecommerce world for the petroleum industry.
Northwest Pump now has two online platforms. The first is for current, or B2B customers, allowing them to login and access the entire NWP product line up which includes thousands of items and hundreds of vendors. The second, the newly purchased platform, is for B2C customers who are looking for an easy way to buy petroleum and industrial products online without the hassle of setting up an account or being an established NWP customer.
“Our goal for having two platforms is that our current customers will get additional perks and access to our full list of products, however, we realized we are not reaching a potential target market of B2C customers that are looking for a quick online option, says Mark Mathews, NWP CEO/President.
All products on the current Petrostuff site will be staying as well as a few new Industrial items that NWP feels will add value to the product line up. NWP’s goal is to bring a digital option for customers that are on the go, as well as still provide the NWP customer focused business model where customers can reach out to the Inside Sales team with questions.
“We know the industry is busy, so we want to give consumers the opportunity to seamlessly buy products they need online with just the click of a button. We are still here for support, questions and product evaluations, but for the customers who need something quickly, we now also provide that option as well,” comments Bob Mathews, NWP Vice President.
The new petroleum ecommerce store is located on the NWP website at shop.nwpump.com. Customers can either check out as a guest or create an account so they can track all their purchases. For questions reach out to online@nwpump.com or call 877-567-3876.
For all B2B (esales) help, customers can email esales@nwpump.com.
Aug 17, 2020 | Petroleum
EMV deadline this, EMV deadline that, why is this deadline taking over my news feed you ask? What even is an EMV chip reader? The EMV card is a smart card, with an embedded microchip that contains the card user’s information. The chip creates a unique transaction code that can’t be duplicated, ensuring each transaction is legitimate. The card data can’t be swiped from the chip like the magnetic stripe. Most fraud happens when a skimmer or a shimmer is used.
What is a skimmer? A skimmer is a device that connects directly to the pump’s power supply, and include a Bluetooth chip that enables thieves to retrieve the stolen data wirelessly — just by pulling up to the pump and opening up a laptop.
What is a shimmer? A shimmer is a small, thin chip that’s tucked inside the slot of a card reader. By contrast, a skimmer often is fitted over a card reader, making it easier to see. “The shimmer is extremely subtle and difficult to spot. It is also able to steal the card data from a chip-based card, thereby bypassing the enhanced security of the new smart-chip system,” says David Kennedy, founder and senior principal security consultant of TrustedSec, an information security consulting company. The shimmer records the card data, which then is used to produce a magnetic strip card, he says.
So why upgrade to the new EMV compliant card readers by April 2021? Not upgrading could have severe repercussions to your business if ignored. Starting April of 2021, credit card companies are no longer going to refund any stolen money due to non-EMV compliant payments systems. This means, all store owners are going to have to cover the cost of fraudulent charges out of their own pockets.
Can I just wait until April to upgrade? The time it takes to get the EMV complaint products ordered, shipped and then installed could take months. That is why a lot of gas station owners have already upgraded so they are not missing the April 2021 deadline.
What are my options for EMV complaint products? There are a few options when it comes to upgrading your dispensers so they are EMV complaint. One option is to replace the entire dispenser with a new EMV compliant one. The other option is to get a retrofit that will replace just the payment portion of the dispenser on the gas pump. However, if your dispensers are old and in need a face lift, now is the perfect time to take the plunge and replace the old dispensers with something new like the Encore 700 S.
Who do I contact to get upgraded? This is where we come in, Northwest Pump! We can get your parts ordered for you as well as get an installation set up. We promise to be there from the start to finish. We work directly with the vendor as well as the installers to make sure that your EMV upgrade is a seamless as possible. If you are looking for a specific branch CLICK HERE for all our locations and phone numbers. If you are not sure what area you fall under, contact sales@nwpump.com or call 1-800-452-PUMP and our Inside Sales team will get you to the right person and answer any questions you have about the EMV upgrade.
Don’t let this deadline pass you by. Be proactive and get ahead of the deadline by ordering your EMV products today!
Jul 7, 2020 | Petroleum
To our Valued Customers, Vendors and Partners;
We are pleased to announce that SME Solutions LLC, (SME) has acquired the assets of Grand Ronde Petroleum Service LLC, (GRP) effective July 1, 2020. Gary Jones, President and owner of GRP and all of the team will be joining SME. Gary will be working through the transition with plans to retire in the near future.
This great opportunity to expand the SME footprint and acquire the exceptional talent and service offered by GRP fits perfectly with SME’s plan to be the best service provider in the Pacific Northwest. Adding the Tri-Cities location to our existing coverage will allow us to continue to grow and support both companies’ long-term customers. We will offer all of our services of maintenance, electrical, tank cleaning/fuel polishing, compliance/testing, upgrades and project coordination.
Already working in the Tri-Cities are for SME, Jason Franke will be our area Service Manager. WE will continue in the current GRP location at 6223 W. Deschutes Ave, Suite 201, Kennewick, WA 99336. Our 24-hour office phone will remain 509-783-4542, Fax 509-736-6495.
We look forward to continuing to offer you exceptional service and welcome the GRP team to SME.
Jun 15, 2020 | Petroleum
Northwest Pump wants to make sure that customers know how to clean Verifone products properly. With the current pandemic still in uncertain times, it is highly recommended to sanitize and clean equipment more often than usual.
Hanging Hardware Cleaning
Things you can use 
- Ethyl Alcohol 70% + Concentration
- Hydrogen Peroxide/Peroxycetic Acid
- Accel 5 RTU
- Lysol Neutra AirA
- Maguard 1522
- Nathan 2
- PeridoxRTU
- Suretouch
Thing you should NOT use 
- Quaternary Ammonium
- Sodium Hyprochlorite
- Bleach-Rite
- Clorox Everest
- Clorox QS
- Descide Ultra Disinfecting Towelettes
- Lysol Brand All Purpose Cleaner
- Lysol Kitchen Pro Antibacterial Cleaner
Verifone Cleaning
Ways to clean Verifone
- Turn off your device.
- Unplug it from power source.
- Clean it following the instructions below.
- Once completely dry, reconnect it to power and power up
Ways you should NOT clean
- Do not pour liquid on the terminal
- Do not put hand sanitizer on the terminal
- Do not spray the terminal directly
- Do not scrub the terminal
If you are unsure how to clean Verifone products or anything you purchased from Northwest Pump, please reach out to sales@npwump.com and our team would be more than happy to answer your questions.
May 19, 2020 | General
Northwest Pump just launched a new online sales platform this month that now allows our petroleum parts to be sold online. Now you can purchase all your products through the sales portal instead of having to call or email a sales rep!
Features for the new online platform include:
- Place equipment orders from your phone, laptop, ipad etc.
- Create a shopping list for items you order all the time.
- Get all your invoices digitally.
- Search by part number, vendor or product category.
- Track your shipments online.
- All orders connect to our system and your customer account.
Reach out to our eSales team or your local sales and let us get you set up with a login today. CONTACT US
CLICK HERE to check out our eSales site so you can purchase your petroleum parts sold online today.
